We resolve your doubts:
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Under what circumstances are cancellation costs covered?
Covers up to 26 reasons for cancellation:1. Due to death, hospitalization for at least one night, serious illness or serious bodily injury of:a) Of the Insured or any of his/her family members, understood as such according to what is established in the General Conditions of the Policy.b) From any of the family members, the spouse or common-law partner or person who as such lives permanently with the insured, understanding family members as established in the General Conditions of the Policy.c) The person in charge of the custody, during the Insured's trip, at the habitual residence, of the minor or disabled children.d) The direct substitute of the Insured, in his/her workplace, provided that this circumstance prevents him/her from making the trip due to the requirements of the Company of which he/she is employed.2. Summoning the Insured as a party, witness or jury in a Civil, Criminal or Labor Court.3. The call as a member of an electoral board for state, regional or municipal elections.4. Submission to official competitive examinations called through a public body after the insurance has been taken out. This submission may be as an applicant or as a member of the tribunal.See the full list here .
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What do I have to do to cancel my booking and request a refund of cancellation costs?
If you meet any of the conditions described above and have booked a Non-Refundable rate, please follow the steps indicated below:
1. Contact us requesting the cancellation of the booking and the invoice for the cancellation expenses.
2. Contact the insurer by email: flexmyroom@arag.es providing your personal data, your policy number and attaching the invoice and proof of the reason for the cancellation.
3. The insurer will contact you as soon as possible with instructions to follow.
If you have any questions, you can contact the insurer ARAG by phone on +34 91 566 15 88. -
Who does the insurance cover?
The insurance covers the person who made the booking and their travel companions.
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Where can I see all the insurance policy conditions?
You will receive an email on the day of booking with all the information about your insurance.