The purpose of this document is to establish and regulate the PROCUREMENT TERMS
and CONDITIONS of the online Booking services of PRICETOROOM, SL, (hereinafter
CASUAL HOTELES). The Terms “You” and “User” are used herein to refer to all
individuals and/or entities that for any reason access www.casualhoteles.com or use its
By accepting these Terms and Conditions and completing the Booking Process, PRICETOROOM, SL undertakes to provide you, the Customer, with the necessary tools to book your accommodation, as described and referred to herein, through our booking engine "Mirai" owned by MIRAI ESPAÑA SL.
These terms and conditions are subject to the provisions of Law 7/1998, of 13 April on Procurement Terms and Conditions, of Royal Legislative Decree 1/2007, of 16 November, which approves the revised text of the Consumer Protection Act and other complementary acts, of Law 34/2002, of 11 July, on Information Society Services and Electronic Commerce, of Law 1/2011 of 22 March on Statute of Consumers and Users of the Autonomous Community of Valencia, as well as they are subject to all the applicable tourist regulations and, subsidiarily, to the Civil Code and the Commercial Code.
The completion of your booking through the Website is subject to the following clauses:
To be of full legal age and have full capacity to formalise the booking, stating that he/she understands and comprehends all the conditions appearing on the Website.
That the data provided when formalising the booking are true and complete.
That he/she confirms the booking requested and especially the dates indicated and the number of people.
2. Online Booking - CASUAL HOTELES
A coDetails are given below of the steps to book in www.casualhoteles.com, the booking engine of our website that enables online booking:
Select your hotel or destination.
State the check-in and check-out date that you desire. Please note that the stated check-out date refers to the day when you will leave the hotel, that night is not included in your stay.
Select the number of rooms you want to book.
Select the number of adults and/or children who will occupy the requested rooms. Children are understood to be between 2 and 11 years old. Those older than 11 years are considered adults in this process.
Once all the previous steps have been stated, you will be shown the options you can choose by clicking on "book" next to each one of them.
To know in depth the booking that you are making, you have at your disposal the following sections that you should review:
By clicking on the type of room, you will find a description and a photo.
If you book an Offer, by clicking on it, you can find details of what is included.
If you select more than one night, by clicking on the price, you can see in detail the price of each night.
In the section "cancellation policy", by clicking on each rate block, you will find the policy of the selected rate.
Once you have chosen the type of room, by clicking on the corresponding booking, you will be shown a window with additional services that you can contract during your stay. By clicking on each one of the services, you can see all their details. If you do not wish to book any of them, simply click on continue booking.
In the final step, you will be shown all the information of your booking and its price with VAT included. At the end of your booking, you will be asked for the details of the person who carried out the booking and a valid credit card as a guarantee. Only a charge will be made to your card, if the terms and conditions of the selected rate so did state it. Personal data will be proccessed according to the regulations in force at any time, regarding personal data protection, and pursuant to the terms and conditions that you will be able to find in section " Procurement Terms and Conditions", to which you can be asked for your acceptance. Once the last step of the booking is completed, you will receive an email with the confirmation. In that same email, you will find a summary of your booking and you can print a document with your reservation.
2.1.Online booking services aim at booking a room in the establishments of CASUAL HOTELES. The use of these services means the acceptance of each and every one of the Terms and/or Conditions, which will be considered incorporated immediately to the contract that is entered into with CASUAL HOTELES, with no need of being transcribed in writing, and in any case, they will be referred to the latest updated version in this section. 2.2. Termination of the contract or cancellation of the booking: The booking is confirmed and guaranteed overnight with a credit card. The cancellation fees are variable according to the booking rate and to the dates in advance of the cancellation. In any case, these fees are clearly indicated in the booking process. 2.2
In case of cancellation after 12:00 of the check-in date or in case of not showing up, the Hotel may charge the first night as cancellation fees and proceed to cancel the remaining nights. In addition, in special dates, the company also reserves its right to charge the total amount of your reservation on the credit card provided.
This clause shall not apply to bookings made with special rates. In this case, the corresponding conditions established will apply. 2.3. Prices per room and night: The prices are only valid in writing and during the term indicated therein. When there are reasonable grounds, CASUAL HOTELES reserves its right to modify these rates without prior notice. The prices related to the booking will be indicated during the booking process.
2.4. The user undertakes to use the services in compliance with the Law, morals, good customs and public order, as well as with the provisions of these Procurement Terms and/or Conditions. As a result, you are obliged not to use the services for purposes or effects that are unlawful and/or contrary to the provisions of these Procurement Terms and/or Conditions, or for purposes which are detrimental to the rights and interests of third parties or that, in any way, may damage the services of CASUAL HOTELES and/or its image. 2.5. The electronic document in which the booking is formalised is filed electronically during the legally established period. Customers may access the data by exercising their corresponding access rights in the manner described in the data protection policy section and may check their booking on the homepage of the website by clicking on "See/Cancel Booking" whose link is located next to the one that starts the booking process.
The operations to query about the user account data and to request services or products through the Website are made via a secure server. CASUAL HOTELES has strict security procedures related to the storage and disclosure of data in order to avoid any unauthorised access thereto, in accordance with the provisions of the personal data protection regulations in force in Spain.
2.6. El documento electrónico en el que se formaliza la reserva se archiva electrónicamente durante el plazo legalmente establecido. Los clientes podrán acceder a los datos ejercitando sus derechos de acceso correspondientes en la forma descrita en el apartado de política de protección de datos y pueden consultar su reserva desde la página de inicio de la web “Ver/ Cancelar Reserva” cuyo enlace está ubicado donde inicio el proceso de reserva
Las operaciones de consulta de datos de cuenta de usuario y de petición de servicios o productos a través de la Web se realizan mediante un servidor seguro. CASUAL HOTELES dispone de estrictos procedimientos de seguridad relativos al almacenamiento y revelación de datos al objeto de evitar todo acceso no autorizado a los mismos, de acuerdo con lo que dispone la normativa de protección de datos de carácter personal, vigente en España.
2.7. Right to Modify the Procurement Terms and/or Conditions. CASUAL HOTELES reserves its right to modify these Procurement Terms and/or Conditions (conditions of purchase), informing its users of the modifications made through www.casualhoteles.com.
2.7.If CASUAL HOTELES, despite acting with prudence and due diligence, could not provide the rooms booked, for reasons that are not attributable to them or for the so-called of force majeure, and if it were impossible to provide the services under the agreed conditions, CASUAL HOTELES will offer the user the possibility of obtaining the total refund of advance payments or a replacement by other service of similar characteristics in terms of category or quality. If after replacement, the service turned out to be of a lower category or quality, CASUAL HOTELES shall refund the difference.
3. Safeguarding the Procurement Terms and/or Conditions
Should one of the stipulations of these Procurement Terms and/or Conditions be declared null or non-operational, the other Terms or Conditions will remain in force pursuant to the agreed Terms. No provision in this contract shall in any way affect the mandatory provisions regarding customers. If you are not a customer, you expressly waive your withdrawal right.
4. www.casualhoteles.com and acceptance of terms and conditions of use
The user is aware that the use of online booking services implies the full acceptance without any reservations of each one of the clauses of the Terms and Conditions of Use of www.casualhoteles.com in the version published by CASUAL HOTELES at the moment the user contracts the service. Said terms and conditions of use complete these Procurement Terms or Conditions in all issues that are not contrary to the latter. Therefore, the user must be aware of the importance of consulting the terms and conditions of this website, prior to accessing and/or using these services. CASUAL HOTELES, notwithstanding the express reference to the section corresponding to the personal data protection, guarantees the protection and confidentiality of the data provided by our customers, whose collection and processing will be carried out in accordance with the parameters established in the regulations in force at any time, regarding the personal data protection, pursuant to Regulation (EU) 2016/679 and to the provisions of the Organic Act 4/2015 of 30 March on protection of public safety.
5. Languages of the booking in CASUAL HOTELES
Bookings can be made in Spanish, English, Italian and Dutch. These terms and conditions will only be available in Spanish and in English.
6. CUSTOMER COMPLAINTS
Any complaint shall be submitted in writing to CASUAL HOTELES, to the Commercial and Marketing Department, which will answer within a maximum period of one month from its reception, at the address Pricetoroom S.L. C/Pascual y Genís 20, 5th floor, 46002 Valencia (Spain) or at the e-mail address email@example.com. Compensations due to complaints or claims of customers will be established by mutual agreement between the hotel and the customer, or failing that, by a final judicial or administrative ruling. For the negotiation and agreement between hotel and customer to take place, it will be an essential precondition that the complaint had been expressly submitted to the hotel management during the stay of the customer in question. In addition and as far as possible, the complaint should address the possibility of granting the customer important rights, but all aimed at solving the problem at the moment when it does not represent damage to the holidays, which is immediately upon arrival at the hotel.
7. Applicable Law and Competent Jurisdiction
These Procurement Terms and/or Conditions (conditions of purchase) are governed by Spanish Law. The competent jurisdiction to resolve any controversy that may arise regarding its validity, execution, fulfillment or total or partial resolution, will be the one that corresponds by virtue of the current regulations that are applicable to this subject matter. In any case, any dispute that may arise from the provision of services at the Hotel where the customer is staying, will be submitted to the Courts and Tribunals of the customer's residence.